Frequently Asked Questions

Everything you need to know about your Viani shopping experience.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that sale items are final sale and cannot be returned.

How do I find the right size?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the perfect fit.

What payment methods do you accept?

Viani accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now Pay Later options via Klarna and Afterpay.

Can I track my order?

Yes, once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.

Are your materials sustainably sourced?

At Viani, we are committed to ethical fashion. We prioritize organic cotton, recycled polyester, and partner with factories that ensure fair wages and safe working conditions.